working at xtend

Customer Success Expert

Tel-Aviv

About The Position

We are looking for a Customer Success Expert, specializing in the defense industry arena.

As a Customer Success Expert, you will play a crucial role in advocating the customer needs while promoting the company agenda:

  • Understand the customer needs, develop partnerships, align on expectations, and ensure a high customer satisfaction level.
  • Lead and perform the implementation plans for our end users.
  • Collaborate with internal departments: Programs, Engineering, QA, and Operations to provide a coherent and great customer experience (HW and SW).
  • Collaborate with the account manager– daily/ weekly briefs to accommodate the customer needs while strategically promoting the company goals.

Requirements

  • At least 3-5 Years of experience with customer-facing roles
  • Ability to travel up to 30%
  • Excellent written and communication skills in English
  • Ability to lead and coordinate cross-company processes
  • Technical orientation
  • Proactive, achievement-oriented, and dynamic
  • Ability to work independently/with minimum supervision.
  • Innovative and outside-the-box thinking
  • Multi-tasking abilities
  •  Problem-solving skills
  •  Hard-working, passionate, and fast learner
  •  Defense industry background- an advantage
  •  Experience with drone/ UAS program support- an advantage
  • Drone License - an advantage
  •  Experience with CRM programs: Jira, Microsoft office, Microsoft Forms, Confluence - an advantage

Apply for this position